1. Where does StyleupK ship from?

We ship internationally from South Korea. Singapore customers can also select from the Singapore collection items. Singapore collection items will be shipped locally in Singapore.

 

2. Are the items on StyleupK website authentic?

We work directly with many korean fashion brands. Most of their clothing are also made locally in Korea.

Just like it is difficult to find a fake Charles & Keith bag in Singapore, it would be more difficult for us to locate a fake clothing of a local korean designer brand in Korea.

 

3. How do I check the authenticity of the product?

Some fashion brands come with the hidden tag to scan for authenticity. 

They include ADLV Acme de la vie, AQO Studio space, Marhen J. 

Other brands do not have the hidden tag currently. If you are worried, you can take pictures of the clothing, the packaging and the price tag and send it to the customer service team of the respective official stores in Korea.

If you cannot find their email address online, please contact us.

 

4. How much is the shipping fee?

The shipping fee for Singapore instock items is sgd5, and is free with a min purchase of sgd100 for Singapore instock items.

For international shipment from Korea, Singapore and Malaysian customers enjoy free international shipment with a minimum purchase of sgd100.

For purchases lower than sgd100, there will be a shipping fee of sgd10.

For customers from USA and other selected countries, a standard international shipment rate is sgd28. For faster shipment, you can also opt for DHL/ EMS shipment.

For all other countries, shipment will be via DHL/ EMS.

 

5. How long does shipment take from Korea?

We will need to receive the items from the various brands before we can ship out the items. The dispatch dates for the brands vary slightly, but we are looking at an average of 3-10 working days for processing and then another 3-7 days for shipment to Singapore, Malaysia and the Philippines.

For the USA, the local courier will be USPS, and delivery will take about 7-14 working days once it is shipped out from our office.

Note: we advise customers from European countries to opt for DHL/ EMS as standard delivery might take too long.

 

6. For Singapore customers: How long does local shipment take?

We have the fastest local shipment in town. The item will reach you in 1-2 working days.

 

7. For Singapore customers: How do I know if a design is available locally in Singapore?

You can visit the Singapore instock page to see the available designs and sizes in Singapore. Singapore options have a SG in their titles. 

 

8. For Singapore customers: How is the shipping rate calculated if I buy both the Singapore instock and the Korean items?

First scenario: Both the Singapore items and Korea items amount more than sgd100 respectively.

We will ship the Singapore instock items locally in Singapore, and the Korea ones from Korea.

Second scenario: The total purchase is more than sgd100 but the amount from Singapore and Korea is lower than sgd100 respectively. 

Even though you might have chosen an item from the Singapore instock, all items will be shipped in the same package from South Korea. 

 

9. For Singapore customers: I want to purchase an item from Singapore instock and from Korea. I would like the Singapore instock item to be shipped to me locally in Singapore.

Please write in to StyleupK for the top up of the separate local shipment.

 

10. For Singapore customers: What if I purchase an item from Korea but I paid the Singapore local courier fee of sgd5, instead of the international shipping fee of sgd10?

Your order will be put on hold until we receive the top up of sgd5.

 

11. Can I do refund or exchange?

As the items are shipped from Korea, it will not be possible for refunds or exchanges.

 

12. Why are you doing this?

So that you can get your stylish korean clothing without traveling all the way to Korea!